Executive Terms & Conditions

DEFINITIONS

TERMS AND CONDITIONS

As an Executive/Supporter with Feme, you agree to these Terms which govern your engagement and conduct while providing services through our Platform.

Feme reserves the right to modify these Terms at any time. You will be notified of changes, and continued engagement constitutes acceptance of modified Terms.

You must be at least 18 years of age to serve as an Executive/Supporter.

EXECUTIVE RESPONSIBILITIES/ RESTRICTIONS

Personal Information Protection

• You MUST NOT share any personal details with customers who call. This includes but is not limited to: your phone number, email address, home address, social media handles, or any other identifying information.
• Violation will result in immediate removal without pay.

Exclusive Engagement

• You MUST NOT work on other similar apps simultaneously while engaged with Feme or during active sessions.
• If discovered working on competing platforms concurrently, you will be removed without pay.

Information Disclosure Restrictions

• Do NOT disclose salary details, payment information, or internal company information to any customer.
• If customers need to contact the company, direct them to use the official customer support number only.
• Do NOT discuss company policies, procedures, or internal matters with customers.

Customer Management

• You have the authority to block any customer if required from your dashboard.
• Use blocking functionality responsibly and only when necessary for maintaining professional boundaries or safety.

Monetary Transactions

• You MUST NOT share your personal contact number with customers.
• You MUST NOT request or accept cash or any form of payment directly from customers.
• All payments must be processed exclusively through the Feme platform.
• If discovered soliciting or accepting direct payments, you will be removed immediately without pay.

Call Response Requirements

• If you are marked as "online," you MUST answer incoming calls promptly.
• Leaving calls disconnected, rejected, or unanswered while online will result in fines.
• If you need to step away, change your status to "offline" or "unavailable."
• Repeated violations may lead to termination.

REGISTRATION AND ONBOARDING

To become an Executive/Supporter, you must complete the registration process and provide accurate information including:

• Full name and contact information
• Valid identification documents
• Bank account details for payment processing
• Emergency contact information

You must complete all required training and orientation programs before actively engaging with customers.

CODE OF CONDUCT

Professional Behavior

• Maintain empathetic, respectful, and professional communication at all times
• Provide active listening and appropriate guidance within your scope
• Do not provide medical advice, legal counsel, or professional services outside your training
• Respect cultural sensitivities and individual differences

Session Guidelines

• Begin and end sessions professionally
• Stay focused on the customer's needs
• Do not engage in inappropriate conversations or behavior
• Report any concerning customer behavior to management immediately

Platform Usage

• Use the platform only for authorized purposes
• Do not attempt to access unauthorized areas or information
• Report technical issues promptly
• Maintain accurate availability status

TERMINATION

Termination by Executive:

You may terminate your engagement with Feme by providing written notice via email to hello@feme.co.in with reasonable advance notice (minimum 7 days recommended).

Termination by Feme:

Feme reserves the right to immediately terminate your engagement for:

• Violation of any terms outlined in this agreement
• Sharing personal information with customers
• Working on competing platforms simultaneously
• Requesting or accepting direct payments from customers
• Repeated failure to answer calls while online
• Unprofessional or inappropriate conduct
• Breach of confidentiality
• Poor performance or customer complaints

Termination for violations will result in forfeiture of pending payments.

CONFIDENTIALITY AND DATA PROTECTION

Confidentiality Obligations

• You must not disclose any customer information to third parties
• Session content must remain completely confidential
• Do not discuss specific customer cases outside the platform
• Do not record sessions unless explicitly authorized by the platform
• Maintain confidentiality even after termination of engagement

Data Security

• Do not store customer information on personal devices
• Access customer data only through authorized platform channels
• Use secure internet connections for sessions
• Report any data breaches immediately

COMPENSATION AND PAYMENTS

Payment terms will be communicated separately and are subject to:

• Successful completion of sessions
• Compliance with all terms and conditions
• Accurate time tracking and reporting
• Deductions for fines or violations as applicable

Payments will be processed according to the agreed schedule. Any disputes must be raised within 7 days of payment.

LIMITATION OF LIABILITY

You acknowledge that:

• Feme is not responsible for disputes arising from personal information shared with customers
• You are solely responsible for maintaining professional boundaries
• You assume all risks associated with violations of these terms
• Feme may cooperate with legal authorities and provide your information if required by law

INDEMNIFICATION

You agree to indemnify and hold harmless Feme from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your misconduct or negligence
• Unauthorized disclosure of customer information
• Direct contact or relationships with customers outside the platform
• Any legal issues resulting from your actions

GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala, India.

Disputes shall first be attempted to be resolved amicably. If unresolved within 15 days, either party may refer to arbitration under the Arbitration and Conciliation Act, 1996 (India).

ACKNOWLEDGMENT